Privacy Policy

Last updated: 14 October 2026

1. Introduction

At HCT Turf, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, enquire about our products and services, or purchase turf, topsoil or related services from us.

This policy applies to our website, www.wesellturf.com, and to our wider business activities involving personal information.

We handle personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended where applicable.

2. Who we are

HCT Turf LLP is the organisation responsible for deciding how and why your personal information is used.

Business name: HCT Turf LLP
Registered office: Centenary House, Peninsula Park, Rydon Lane, Exeter, EX2 7XE
Trading address: The Old Stable, Newcourt Barton, Clyst Road, Topsham, Exeter, EX3 0DB
Company registration number: OC388620
Website: www.wesellturf.com
Telephone: 01392 231040
Email: sales@wesellturf.com

For questions about this Privacy Policy, your personal information or your data protection rights, please contact Sharon Hockley at sales@wesellturf.com.

3. What personal information do we collect?

The information we collect depends on how you interact with us. It may include:

• Contact details: your name, postal address, email address and telephone number.
• Enquiry information: details of your questions, requests for quotations, project requirements and communications with us.
• Order and delivery information: products ordered, quantities, prices, billing and delivery addresses, delivery instructions and relevant order history.
• Business information: where you contact us on behalf of a business, your job title, company name and professional contact details.
• Payment information: information necessary to process payments and maintain financial records. Card payments may be handled by third-party payment providers.
• Website and technical information: IP address, browser type, device information, pages visited, referral sources and information collected through cookies or similar technologies, where applicable.
• Marketing preferences: your communication preferences, consent records and requests to stop receiving marketing communications.

We generally collect personal information directly from you when you contact us, request a quotation, place an order, communicate with our team or use our website. We may also receive information from business contacts, delivery partners or other third parties where necessary for our business activities.

Please only provide personal information that is relevant to your enquiry or transaction.

4. How do we use your personal information?

We use personal information for the following purposes:

• To respond to enquiries and provide quotations.
• To process and manage orders for turf, topsoil and related products or services.
• To arrange deliveries and coordinate any related services with third-party contractors or hauliers.
• To communicate with you about orders, delivery arrangements, changes or issues.
• To provide customer support and resolve complaints or disputes.
• To manage our business operations, accounts, invoicing and financial records.
• To maintain, monitor, secure and improve our website and services.
• To understand how visitors use our website and improve its performance, where appropriate.
• To send marketing communications where we are legally permitted to do so.
• To comply with legal obligations and establish, exercise or defend legal claims.
• To prevent fraud, misuse of our website and other unlawful activity.

We will not use your personal information for purposes that are incompatible with those explained in this policy without providing any additional information or obtaining consent where required.

5. Our lawful bases for using personal information

Data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following:

Contract: Where processing is necessary to provide a quotation you have requested, fulfil an order, arrange delivery or take steps at your request before entering into a contract.

Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. These interests may include managing customer relationships, responding to business enquiries, improving our services, maintaining website security and protecting our business.

Legal obligation: Where we must process or retain information to comply with legal requirements, including applicable tax, accounting and regulatory obligations.

Consent: Where you have given consent, such as where consent is required for certain cookies or electronic marketing communications.

We will assess the appropriate lawful basis for each processing activity. Where we rely on legitimate interests, you can contact us for further information about those interests.

6. Marketing communications

We may occasionally send information about our products, services, offers or company news where permitted by law.

We will only send electronic marketing communications where we have the necessary consent or another applicable legal basis or exception under relevant marketing and privacy laws.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us at sales@wesellturf.com.

Opting out of marketing will not affect service-related communications, such as order confirmations, delivery updates or responses to enquiries.

We do not sell your personal information to third parties for their own marketing purposes.

7. Who do we share your personal information with?

We may share personal information with trusted third parties where reasonably necessary for the purposes described in this policy, including:

• Delivery companies and hauliers: to arrange and complete deliveries.
• Landscape contractors and service providers: where necessary to coordinate a service you have requested.
• Payment providers: to process payments securely.
• Website hosting, IT and security providers: to operate, maintain and protect our website and systems.
• Website analytics providers: to help us understand website usage, where applicable and subject to relevant privacy requirements.
• Professional advisers: including accountants, insurers and legal advisers where necessary.
• Regulators, public authorities and law enforcement: where required by law or necessary to protect our legal rights.

We expect third parties processing personal information on our behalf to protect it appropriately and to use it only for authorised purposes.

Where a third party acts as an independent organisation responsible for its own processing, its own privacy policy may also apply.

We do not sell or rent personal information to third parties.

8. Cookies and website analytics

Our website may use cookies and similar technologies to support its operation, remember preferences, measure website performance and understand visitor behaviour.

Cookies are small files stored on your device when you visit a website.

Some cookies are necessary for the website to function. Other cookies, including certain analytics or advertising cookies, may require your consent before they can be placed on your device.

Where consent is required, we will seek it through our cookie settings or consent mechanism. You should be able to manage your preferences and withdraw consent where applicable.

You can also manage cookies through your browser settings. However, disabling certain cookies may affect how the website functions.

For more information about the cookies actually used on our website, please consult our separate Cookie Policy and the cookie settings available on the site.

9. How do we protect your information?

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.

These measures may include restricting access to information, using appropriate security controls, maintaining secure systems and working with service providers that implement suitable safeguards.

No method of transmitting or storing information electronically is completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps to investigate and address it and notify the relevant people or authorities where required by law.

10. How long do we retain personal information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, reporting and contractual requirements.

The retention period will depend on the type of information and the circumstances. For example:

• Enquiries and potential customers: retained for as long as needed to respond to your enquiry and manage the relationship, with periodic reviews of inactive records.
• Customer and order records: retained for as long as necessary to manage the customer relationship, handle queries and meet applicable legal obligations.
• Financial and accounting records: retained for the period required by applicable tax and accounting laws.
• Supplier and business contact records: retained for as long as necessary to manage the business relationship and meet relevant obligations.
• Marketing information: retained until you withdraw consent, object where applicable or we determine that the information is no longer needed, subject to any records we need to keep to respect your preferences.
• Website analytics and cookie data: retained in accordance with the relevant tool settings, our Cookie Policy and applicable requirements.

When information is no longer required, we will securely delete it, destroy it or anonymise it where appropriate.

11. International transfers

Some of our service providers may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection law. Depending on the destination and circumstances, this may involve relying on UK adequacy regulations, an approved transfer mechanism or other appropriate safeguards.

You can contact us for further information about relevant international transfers and the safeguards used.

12. Your data protection rights

Under applicable data protection law, you may have the right to:

• Access your personal information and request a copy.
• Rectify inaccurate or incomplete information.
• Erase your personal information in certain circumstances.
• Restrict the processing of your personal information in certain circumstances.
• Object to processing based on legitimate interests or to direct marketing, where applicable.
• Data portability: receive certain personal information in a commonly used, machine-readable format and, where technically feasible and legally applicable, request its transfer to another organisation.
• Withdraw consent where processing is based on your consent. This does not affect the lawfulness of processing before withdrawal.

These rights are subject to certain legal conditions and exceptions. We may need to verify your identity before responding to a request.

To exercise your rights, please contact Sharon Hockley at sales@wesellturf.com.

We will respond within the timeframe required by applicable law. In most cases, this is one month, although extensions may be permitted in certain circumstances.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Website: https://ico.org.uk/

We encourage you to contact us first if you have a concern, so that we can try to resolve it.

13. Links to other websites

Our website may contain links to third-party websites, including social media platforms and other service providers.

We are not responsible for the privacy practices, content or security of websites that we do not operate. If you follow a third-party link, we recommend reviewing the relevant website’s privacy policy before providing personal information.

14. Children’s privacy

Our website and services are intended primarily for adults and business customers. We do not knowingly seek to collect personal information from children unless it is necessary and lawful in the circumstances.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can investigate and take appropriate action.

15. Automated decision-making

We do not intend to make decisions about you based solely on automated processing, including profiling, that produce legal effects or similarly significant effects on you.

If this changes, we will provide the information and safeguards required by applicable data protection law.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

Any updated version will be published on this page, together with the date it was last revised. Where required by law, we will notify you of significant changes.

We encourage you to review this page periodically to remain informed about how we protect your personal information.

17. Contact us

If you have any questions about this Privacy Policy, how we use your personal information or how to exercise your data protection rights, please contact:

Sharon Hockley
HCT Turf LLP
The Old Stable
Newcourt Barton, Clyst Road
Topsham, Exeter
EX3 0DB

Telephone: 01392 231040
Email: sales@wesellturf.com
Website: https://wesellturf.com/

We will do our best to respond to your query and address any concerns about your privacy.